Saint Joseph Health System-Wide Dialogue: Paths to Change worked with top administrators and key physician leaders to generate candid conversation and effective collaboration.
Outcomes of this work:
- Project rated 4.4 out of 5 by participants, who said it had a “powerful impact” on them and the larger medical community
- Dialogue process shifted community from deeply fragmented and contentious relationships to greater collaboration and insight
- Provided tools and models used in subsequent – and pivotal – organizational and system-wide change efforts
Designed, consulted to and facilitated year-long “Dialogue” process among key stakeholders in multi-hospital healthcare system. Project aspired to begin mending tremendously fragmented relationships among key groups within system, thus providing a foundation for effective collaboration between these groups on larger organizational and system-wide changes. 29 participants including the top 4 Administrators (CEO, COO, SVPs), 12 key physician leaders within Primary Care and Specialist organizations, prominent Nurses, prominent Employees from other Departments, and Hospital Board members (including President).
Project was extremely effective in generating candid conversation, offering participants deeper insights into others’ perspectives, fostering collaboration, and providing tools and models that were later used in several pivotal organizational and system-wide change efforts. Participant evaluation immediately after project yielded a 4.0 average rating (scale: 1.0 – not useful, 3.0 – moderately useful, 5.0 – extremely useful) on overall value and degree to which project goals were accomplished. In a formal “impact analysis” evaluation 8 months after the project, participants rated the project at 4.4 in terms of its having a powerful impact on them personally, their colleagues, their organizations, or the larger medical community.